How to Involve users in co creating their own User Experience

  1. Moderator will give an intro to the Co-Analysis phase to the team members, telling them to pick the problem they found and present to the rest of the users. They should also talk about the value add of the solving the problem, If they can think of any conflicts that may arise and factors for those conflict
  2. Team members one by one present their problem and rest of the team listen
  3. Team members then collectively vote to prioritize the top problems to solve
  4. The problems that get maximum votes will be designed in the next phase.
  1. Explain the value of the session and why its important that everyone participates
  2. Ask the participants to write one problem per card to focus on one problem at a time and for easier discussion
  3. Make the exercise time box to keep the session fast paced
  4. Make sure to end the discussion if the group is distracted from the problem
  1. Moderator will give an intro to the Co-Design phase to the team members, asking them to place their solutions to the table.
  2. Gather together your design supplies, including A4 paper, markers and sticky dots
  3. Give each person an A4 sheet of paper and ask them to draw eight boxes on it
  4. Set a timer for 8 minutes
  5. Ask the group to sketch 8 quick ideas each in 8 minutes
  6. When the timer pings, everyone stops sketching
  1. This phase can be overwhelming, discouraging and distracting for non designers.
  2. Make sure to tell them the meaning of “Design” in this phase is not a polished designed but designing different solutions rapidly , roughly drawing them in the boxes.
  3. Designers in the team should make sure to allow users to come up with design solutions rather than others showing off their skills. This is the time where they should go into their researcher mode and encourage others to come up with design solutions
  1. Ask the participants to evaluate their design solutions collectively
  2. The team members should evaluate the design solutions, discuss the implementation, risks and what influenced their design solutions
  3. The evaluation can be done between usability vs usefulness vs how often they will use it
  4. When the solutions are chosen , solutions should be documented to create an action plan later with the PM team.
  1. By the 4th and last session, everyone in the room might lose interest or be overwhelmed so It’s important to engage users by asking them to present their evaluation to each other
  2. Its important to thank everyone irrespective if their solutions were selected or not
  3. At the end of the day, they should feel the important of design process and feel that they contribute in improving the product they love and use everyday

--

--

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store